FAQ's

Shopping FAQs

Can I cancel my order?
Yes, you can, as long as the item has not been received by the vendor or shipped. If the order has already been sent to the vendor we will attempt to cancel the order, but cannot guarantee that the cancellation will be possible. If you do receive an order that was canceled, accept delivery of the item and call the Customer Service Center for return instructions. Back to Top

I canceled my order but I haven't received a credit yet. How long do credits take?
We submit all requests for credits within 24 hours of receipt; however, it may take 31-60 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle. Back to Top

Can I return an item that is damaged, defective, or I just don't want?
If, within 15 days, you are not satisfied with your purchase, we will replace the item or provide a credit for the full merchandise amount less any shipping charges. In addition when exchanging an item or items we will have to charge your credit card for the replacement items. When the orginal items are recieved and are in thier orginal condtion, then your second charge shall be credited. If the item is great or less than that amount will be apllied to the new charge and a credit will be issued for the differance. However, if any alteration has been made to the garment and any tags have been removed then no refund or exchange or credit can be issued.

Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. To avoid a 20% restocking charge, please return your merchandise in the original box and packing materials, including all accessories and the owner's manual. Do not destroy or discard original packing for 30 days. The value of missing accessories will be deducted from the credit amount of a return.

Special order merchandise is not returnable.
A return tag will be issued for the return merchandise. If it is an exchange than the return tag will be enclosed with the new item or items. Back to Top

What happens if the item I ordered is not available?
Our vendors ship products before the estimated delivery in the vast majority of cases. On occasion, however, an order may be delayed due to availability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you via phone, postal mail or email. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation:

Offer an ALTERNATE selection of equal or greater value.

Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment.

CANCEL your order. We constantly update our computer system with new information from our vendors. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time. Back to Top

Why was I charged sales tax on my purchase?
State tax is applied to an item if Cendant Corporation or the shipping vendor conducts business in the shipping address state. Back to Top

Shipping FAQs

Can I have an order shipped to my P.O. Box?
No. The vast majority of our merchandise is shipped via Fed-Ex Ground, and a valid street address is needed to ensure proper delivery. If a P.O. Box is used as a shipping address, an error message will appear when submitting the order. We also cannot deliver to A.P.O., F.P.O. or foreign addresses. PLEASE NO PO BOXES. Back to Top

Can I ship my order to a different address?
Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Remember to use a street address, not a Post Office Box, for any shipping address. Back to Top

How are shipping charges calculated?
All orders placed that are shippend with in the USA a flat rate shall apply to ground packages, while expidited orders carry a higher amount.

However, orders placed out side of the United States are subject to freight, fee, taxes and or duties that would apply to the destnation for your order. All over seas orders are subject to freight chrages any and all taxes that will apply. Blatient refulsals of packages with out notice to worldwidetuxedos; we will not accept the return no shall any type of credit be issued to your credit card. And we are not able to reduce shipping charges for any reason.

Most products are shipped via Fed-Ex Ground (because they offer package insurance and excellent tracking software). In most cases, this rapid delivery requires an additional fee. Order placed in USA will recieve flat rate shipping. All order placed outside of the USA, you will be charge shipping and handling and any taxes that may need to be imposed. SHIPPING CHARGES ARE NOT CREDITED WHEN MERCHANDISE IS RETURNED. WORLD WIDE TUXEDOS WILL NOT INCURR ANY IMPORT OR EXPORT DUTY TAXES FOR OVERSEAS ORDERS. NO EXCEPTIONS! Back to Top